Return Policy

Return Requirements

• Call customer service within SEVEN DAYS after delivery.

• The item is still in NEW condition 

• All Clothing items must not be WORN 

• All product items must carry their tags, seals and all accessories intact 

• Electronic appliances, computer, gadgets and watches must carry all packaging including manuals, warranty cards etc.

• The product items must remain in their packaging box

Modus of Return

• Call the customer care line (08070758099) or send a mail to sales@gmaxbay.com to arrange a retrieval. 

• For Lagos, Abuja, Oyo, Ogun and Port Harcourt; We’ll arrange a retrieval from the same delivery location or advise you to drop off at our Courier Partner Hubs

• Other states will have to drop off at our Courier Partner’s Hubs or send to our address in Lagos directly. 

• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.

• If Valid, we shall credit you with a store voucher the cost of the item (excludes shipping fee) so you can use on www.gmaxbay.com for your next shopping. 

• If you choose the option of Cash Refund, your account shall be credited within 72hrs. 

• If Invalid, we shall send the item back to you Please allow for 7days after retrieval for Lagos Orders; 14 days for orders outside Lagos.